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.kpi-icon{color:var(--color-danger)}.grid-2{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.grid-3{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;display:grid}.card-grid,.service-grid{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px;display:grid}.area-grid{gap:var(--space-3);grid-template-columns:repeat(auto-fit,minmax(280px,1fr));display:grid}@media (width>=1600px){.area-grid{grid-template-columns:repeat(auto-fit,minmax(300px,1fr))}}@media (width>=1280px) and (width<=1599px){.area-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (width>=900px) and (width<=1279px){.area-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width>=640px) and (width<=899px){.area-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=639px){.area-grid{grid-template-columns:1fr}}.chart-box{width:100%;min-width:0;min-height:200px}.table-wrap{-webkit-overflow-scrolling:touch;overflow:auto}.data-table{border-collapse:collapse;width:100%;font-size:13.5px}.data-table th,.data-table td{text-align:left;border-bottom:1px solid var(--color-border-soft);vertical-align:middle;padding:10px 14px}.data-table th{font-size:var(--fs-label);letter-spacing:.04em;text-transform:uppercase;color:var(--text-muted);background:var(--color-surface-subtle);z-index:1;font-weight:650;position:sticky;top:0}.data-table tbody tr{transition:background var(--duration-fast) var(--ease-out)}.data-table tbody tr:hover{background:#fff5f6}.data-table tbody tr:last-child td{border-bottom:none}.claims-row-clickable{cursor:pointer}.claims-row-clickable:focus-visible{outline:2px solid var(--color-primary-mid);outline-offset:-2px}.claims-list-meta{justify-content:flex-end;padding:10px 14px 0;display:flex}.claims-pagination{border-top:1px solid 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var(--color-border);border-radius:var(--radius-sm);width:100%;min-height:30px;color:var(--text-primary);transition:border-color var(--duration-fast) var(--ease-out), box-shadow var(--duration-fast) var(--ease-out);background:#fff;padding:5px 9px;font-size:12px}.claims-board-col-search::placeholder{color:var(--text-muted)}.claims-board-col-search:focus{border-color:var(--color-primary-soft);outline:none;box-shadow:0 0 0 2px #e11d2e1f}.claims-board-col-body{flex-direction:column;flex:1;gap:8px;min-height:0;padding:10px;display:flex;overflow-y:auto}.claims-board-empty{text-align:center;color:var(--text-muted);margin:16px 0;font-size:12.5px}.claims-board-card{appearance:none;box-sizing:border-box;text-align:left;border:1px solid var(--color-border);border-radius:var(--radius-md);cursor:pointer;width:100%;height:198px;min-height:198px;max-height:198px;font:inherit;color:inherit;box-shadow:none;transition:border-color var(--duration-fast) var(--ease-out), background var(--duration-fast) 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.claims-board-col.is-drop-invalid{opacity:.55}.claims-board-move-error{border-radius:var(--radius-md);border:1px solid color-mix(in srgb, var(--color-danger) 35%, var(--color-border));background:color-mix(in srgb, var(--color-danger) 8%, #fff);color:var(--color-danger);justify-content:space-between;align-items:center;gap:12px;padding:10px 14px;font-size:.92rem;display:flex}.claims-board-move-error p{margin:0}.claims-board-card:hover{box-shadow:var(--shadow-sm);background:#faf8f7;border-color:#e8c5cb}.claims-board-card.is-unattended{background:color-mix(in srgb, var(--color-primary) 7%, #fff);border-color:color-mix(in srgb, var(--color-primary) 32%, var(--color-border));box-shadow:inset 3px 0 0 var(--color-primary)}.claims-board-card.is-unattended:hover{background:color-mix(in srgb, var(--color-primary) 11%, #fff);border-color:color-mix(in srgb, var(--color-primary) 42%, var(--color-border))}.claims-board-card:focus-visible{outline:2px solid 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8px;font-size:12px}.area-view-footer{justify-content:flex-end}.area-view-contact{margin-top:0}.area-view-section{margin:0}.area-view-description{color:var(--text-primary);white-space:pre-wrap;margin:0 0 12px;font-size:.95rem;line-height:1.55}.area-view-topics{margin-top:4px}.area-section-label{letter-spacing:.06em;text-transform:uppercase;color:var(--text-muted);margin:0 0 6px;font-size:10px;font-weight:700;line-height:1.2}.area-attends{flex:auto;min-height:0;margin:0;overflow:hidden}.area-attends-text{color:var(--text-secondary);-webkit-line-clamp:2;white-space:normal;-webkit-box-orient:vertical;margin:0 0 10px;font-size:13px;line-height:1.45;display:-webkit-box;overflow:hidden}.area-topics{flex-wrap:wrap;gap:6px;max-height:90.6px;margin:0;padding:0;list-style:none;display:flex;overflow:hidden}.area-topic{max-width:100%;color:var(--text-primary);word-break:break-word;background:#f3f5f7;border-radius:999px;margin:0;padding:5px 9px;font-size:12px;font-weight:550;line-height:1.35;box-shadow:inset 0 0 0 1px #e4e8ec}.area-topic-more{background:color-mix(in srgb, var(--color-primary) 8%, #fff);box-shadow:inset 0 0 0 1px color-mix(in srgb, var(--color-primary) 22%, #e4e8ec);color:var(--color-primary-mid);font-weight:700}.area-desc-counter{color:var(--text-muted);text-align:right;margin:6px 0 0;font-size:12px}.area-desc-counter.is-max{color:var(--color-primary);font-weight:650}.area-contact-strip{background:color-mix(in srgb, var(--color-primary) 7%, #fff);box-shadow:inset 3px 0 0 var(--color-primary);border-radius:8px;flex-shrink:0;margin:0;padding:9px 10px}.area-contact-label{color:var(--color-primary-mid);margin-bottom:4px}.area-contact-main{flex-wrap:wrap;align-items:baseline;gap:6px 10px;min-width:0;margin:0;display:flex}.area-contact-name{color:var(--text-primary);font-size:.92rem;font-weight:650}.area-contact-phone{color:var(--color-primary);font-variant-numeric:tabular-nums;font-size:.9rem;font-weight:650;text-decoration:none}a.area-contact-phone:hover{text-decoration:underline}.area-contact-email{color:var(--text-secondary);word-break:break-word;margin:4px 0 0;font-size:12px}.area-empty{color:var(--text-muted);margin:0;font-size:12.5px;font-style:italic}.area-edit-footer{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;width:100%;display:flex}.area-ai-hint{color:var(--text-secondary);margin:0;font-size:.92rem}.area-card-head{justify-content:space-between;align-items:flex-start;gap:var(--space-3);display:flex}.area-card-top{align-items:flex-start;gap:12px;display:flex}.area-icon{width:40px;height:40px;color:var(--color-primary);background:#fde8eb;border-radius:12px;flex-shrink:0;place-items:center;display:grid}.area-desc{color:var(--text-secondary);font-size:var(--fs-secondary);margin:4px 0 0}.area-responsible strong{color:var(--text-primary);margin-top:2px;display:block}.area-metrics{grid-template-columns:1fr 1fr;gap:10px;display:grid}.area-metrics strong{color:var(--text-primary);margin-top:2px;font-size:1.15rem;display:block}.load-block{flex-direction:column;gap:6px;display:flex}.load-head{justify-content:space-between;align-items:center;display:flex}.load-bar{border-radius:var(--radius-pill);background:var(--color-border-soft);height:8px;overflow:hidden}.load-bar>span{border-radius:inherit;background:linear-gradient(90deg, var(--color-primary-soft), var(--color-accent));height:100%;display:block}.area-cta{width:100%;margin-top:auto}.agents-page{gap:var(--space-5)}.agents-hero{border:1px solid var(--color-border);border-radius:var(--radius-card);box-shadow:var(--shadow-sm);background:linear-gradient(135deg,#f7fbfe 0%,#fff 48%,#f3f8fb 100%);padding:18px 20px;position:relative;overflow:hidden}.agents-hero-bg{pointer-events:none;opacity:1;background:radial-gradient(circle at 12% 30%,#e11d2e14,#0000 42%),radial-gradient(circle at 88% 20%,#e11d2e0f,#0000 36%),radial-gradient(circle at 70% 90%,#2f9e6b0d,#0000 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4px;font-size:11px;font-weight:650}.agents-hero-title{font-size:var(--fs-page);letter-spacing:-.02em;color:var(--text-primary);margin:0;font-weight:650;line-height:1.2}.agents-hero-desc{max-width:48ch;color:var(--text-secondary);font-size:var(--fs-body);margin:6px 0 0;line-height:1.45}.agents-hero-actions{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.agents-live{border-radius:var(--radius-pill);border:1px solid var(--color-border);color:var(--text-secondary);background:#ffffffe6;align-items:center;gap:8px;padding:6px 11px;font-size:12.5px;font-weight:650;display:inline-flex}.agents-live.is-ok{color:var(--color-accent-dark);background:#f3faf6;border-color:#c6e6d4}.agents-live.is-warn{color:#8a6200;background:#fffaf0;border-color:#f0d48a}.agents-live-dot{background:currentColor;border-radius:50%;width:8px;height:8px;box-shadow:0 0 #2f9e6b73}.agents-live.is-ok .agents-live-dot{background:#22a06b;animation:2.4s ease-out infinite 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#e11d2e0a;border-color:#c5dae8}.agent-unit-head{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.agent-nucleus{flex-shrink:0;place-items:center;width:44px;height:44px;display:grid;position:relative}.agent-nucleus-core{background:var(--color-primary);z-index:1;border-radius:50%;width:12px;height:12px;box-shadow:0 0 0 4px #e11d2e1f}.agent-nucleus-ring{border:1px solid #e11d2e2e;border-radius:50%;margin:auto;position:absolute;inset:0}.agent-nucleus-ring-outer{width:40px;height:40px}.agent-nucleus-ring-inner{border-color:#e11d2e47;width:26px;height:26px}.agent-nucleus.is-active .agent-nucleus-core{animation:3.2s ease-in-out infinite agents-core-breathe}.agent-nucleus.is-active .agent-nucleus-ring-outer{animation:12s linear infinite agents-ring-spin}.agent-support-mark{width:44px;height:44px;color:var(--color-primary-mid);background:#eef6fa;border:1px solid #d7e7f0;border-radius:50%;place-items:center;display:grid}.agent-support-mark.is-active{color:var(--color-primary);background:#fde8eb}.agent-status-pill{border-radius:var(--radius-pill);border:1px solid var(--color-border);background:var(--color-surface-subtle);color:var(--text-secondary);align-items:center;gap:6px;padding:4px 10px;font-size:11.5px;font-weight:650;display:inline-flex}.agent-status-pill.is-active{color:var(--color-accent-dark);background:#f3faf6;border-color:#c6e6d4}.agent-status-pill.is-down{color:var(--color-danger);background:#fdf4f4;border-color:#f0c8c8}.agent-status-dot{background:currentColor;border-radius:50%;width:7px;height:7px}.agent-status-pill.is-active .agent-status-dot{animation:2.4s ease-out infinite agents-pulse}.agent-unit-name{letter-spacing:-.015em;color:var(--text-primary);margin:0;font-size:1.05rem;font-weight:650;line-height:1.3}.agent-unit-role{font-size:var(--fs-secondary);color:var(--text-secondary);margin:4px 0 0;line-height:1.4}.agent-channel-chips{flex-wrap:wrap;gap:6px;margin-top:12px;display:flex}.agent-channel-chip{border-radius:var(--radius-pill);border:1px solid var(--color-border);color:var(--text-secondary);background:#fff;align-items:center;gap:5px;padding:4px 9px;font-size:12px;font-weight:600;display:inline-flex}.agent-channel-chip.is-on{color:var(--color-primary-mid);background:#f2f8fb;border-color:#c5dceb}.agent-channel-chip.is-off{opacity:.72}.agent-unit-metrics{border-top:1px solid var(--color-border-soft);grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 14px;margin:14px 0 0;padding-top:12px;display:grid}.agent-unit-metrics dt{color:var(--text-muted);letter-spacing:.02em;margin:0;font-size:11px;font-weight:650}.agent-unit-metrics dd{color:var(--text-primary);margin:2px 0 0;font-size:.95rem;font-weight:600;line-height:1.3}.agent-unit-metrics-wide{grid-column:1/-1}.agent-support-note{margin:12px 0 0;font-size:13px;line-height:1.4}.agent-support-note.is-ok{color:var(--color-accent-dark)}.agent-support-note.is-down{color:var(--text-muted)}.agents-section-head{margin-bottom:10px}.agents-section-title{font-size:var(--fs-section);letter-spacing:-.01em;color:var(--text-primary);margin:0;font-weight:650}.agents-section-desc{font-size:var(--fs-secondary);color:var(--text-secondary);margin:4px 0 0}.rag-knowledge-section{margin-top:var(--space-5);gap:var(--space-4);flex-direction:column;display:flex}.rag-upload-form{gap:var(--space-3);flex-direction:column;display:flex}.rag-upload-grid{gap:var(--space-3);grid-template-columns:minmax(0,1.2fr) minmax(0,1fr);display:grid}.rag-doc-actions{flex-wrap:wrap;align-items:center;gap:4px;display:flex}@media (width<=900px){.rag-upload-grid{grid-template-columns:1fr}}.agents-channels-row{gap:var(--space-3);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.agents-channel-tile{border:1px solid var(--color-border);border-radius:var(--radius-card);background:var(--color-surface);box-shadow:var(--shadow-sm);transition:border-color var(--duration-fast) var(--ease-out), box-shadow var(--duration-fast) var(--ease-out);align-items:center;gap:12px;padding:12px 14px;display:flex}.agents-channel-tile:hover{box-shadow:var(--shadow-hover);border-color:#e2c9ce}.agents-channel-tile-icon{width:36px;height:36px;color:var(--color-primary-mid);background:#eef5f9;border-radius:10px;flex-shrink:0;place-items:center;display:grid}.agents-channel-tile-copy{flex:1;min-width:0}.agents-channel-tile-name{color:var(--text-primary);margin:0;font-size:.95rem;font-weight:650}.agents-channel-tile-meta{color:var(--text-muted);white-space:nowrap;text-overflow:ellipsis;margin:2px 0 0;font-size:12px;overflow:hidden}.agents-channel-sep{opacity:.6;margin:0 5px}.agents-secondary-grid{gap:var(--space-4);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.agents-notif-metrics{border-top:none;margin-top:0;padding-top:0}.agents-services-list{flex-direction:column;gap:2px;margin:0;padding:0;list-style:none;display:flex}.agents-services-list li{border-bottom:1px solid var(--color-border-soft);justify-content:space-between;align-items:center;gap:12px;padding:10px 0;display:flex}.agents-services-list li:last-child{border-bottom:none;padding-bottom:0}.agents-service-label{color:var(--text-primary);align-items:center;gap:8px;font-size:.92rem;display:inline-flex}@keyframes agents-pulse{0%{box-shadow:0 0 #22a06b59}70%{box-shadow:0 0 0 7px #22a06b00}to{box-shadow:0 0 #22a06b00}}@keyframes agents-core-breathe{0%,to{transform:scale(1);box-shadow:0 0 0 4px #e11d2e1f}50%{transform:scale(1.08);box-shadow:0 0 0 6px #e11d2e29}}@keyframes agents-ring-spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@media (prefers-reduced-motion:reduce){.agents-live.is-ok .agents-live-dot,.agent-status-pill.is-active .agent-status-dot,.agent-nucleus.is-active .agent-nucleus-core,.agent-nucleus.is-active .agent-nucleus-ring-outer{animation:none}}@media (width<=1023px){.agents-units-grid,.agents-channels-row,.agents-secondary-grid{grid-template-columns:1fr}}.service-card-top{justify-content:space-between;gap:12px;margin-bottom:12px;display:flex}.workflow-summary{color:var(--text-secondary);font-size:12.5px;line-height:1.4}.config-sections{flex-direction:column;gap:14px;display:flex}.config-row{grid-template-columns:minmax(0,1.2fr) minmax(0,1fr) auto auto;align-items:center;gap:8px;display:grid}.workflow-vertical{flex-direction:column;gap:10px;display:flex}.workflow-vertical li{grid-template-columns:28px minmax(0,1fr) auto;align-items:center;gap:8px;display:grid}.workflow-step-num{width:28px;height:28px;color:var(--color-primary-mid);background:#fde8eb;border-radius:50%;place-items:center;font-size:12px;font-weight:700;display:grid}.workflow-move{gap:2px;display:flex}.drawer-root{z-index:80;justify-content:flex-end;display:flex;position:fixed;inset:0}.drawer-backdrop{cursor:pointer;background:#0a1e2d73;border:0;position:absolute;inset:0}.drawer-panel{background:var(--color-bg);flex-direction:column;width:min(720px,100%);height:100%;animation:.2s drawerIn;display:flex;position:relative;box-shadow:-8px 0 32px #0f283c2e}@keyframes drawerIn{0%{opacity:.6;transform:translate(24px)}to{opacity:1;transform:translate(0)}}.drawer-header{background:var(--color-surface);border-bottom:1px solid var(--color-border);justify-content:space-between;align-items:flex-start;gap:12px;padding:18px 20px;display:flex}.drawer-title{font-size:1.15rem;font-weight:700}.drawer-subtitle{color:var(--text-secondary);font-size:var(--fs-secondary);margin:4px 0 0}.drawer-body{flex:1;padding:16px;overflow:auto}.drawer-footer{background:var(--color-surface);border-top:1px solid var(--color-border);padding:14px 20px}.inbox-filters{flex-wrap:wrap;gap:8px;display:flex}.inbox-layout{gap:var(--space-3);flex:auto;grid-template-columns:minmax(260px,300px) minmax(0,1fr) minmax(280px,320px);min-width:0;height:100%;min-height:0;max-height:100%;display:grid;overflow:hidden}@media (width>=1600px){.inbox-layout{gap:var(--space-4);grid-template-columns:minmax(280px,320px) minmax(0,1fr) minmax(300px,340px)}}.inbox-list,.inbox-chat,.inbox-side{background:var(--color-surface);border:1px solid 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0}.inbox-row.has-unread.is-selected{background:#eef6fa}.inbox-row-top-end{flex-shrink:0;align-items:center;gap:8px;display:inline-flex}.inbox-name-unread{text-overflow:ellipsis;white-space:nowrap;font-weight:700;overflow:hidden}.inbox-preview.is-unread{color:var(--text-primary);font-weight:500}.inbox-chat{flex-direction:column;display:flex;overflow:hidden}.chat-header{border-bottom:1px solid var(--color-border-soft);flex-shrink:0;justify-content:space-between;gap:12px;padding:12px 16px;display:flex}.chat-header-main{align-items:flex-start;gap:8px;min-width:0;display:flex}.chat-header h2{margin:0;font-size:16px;font-weight:700}.chat-header p{color:var(--text-muted);margin:4px 0 0;font-size:13px}.chat-header-channel{align-items:center;gap:5px;display:inline-flex}.chat-history-note{color:var(--text-muted);flex-shrink:0;align-items:center;gap:5px;margin:0;padding:6px 16px 0;font-size:11.5px;display:inline-flex}.chat-header-badges{flex-wrap:wrap;align-items:flex-start;gap:6px;display:flex}.inbox-back,.inbox-info-btn{display:none}.hitl-banner{border-radius:12px;justify-content:space-between;align-items:center;gap:12px;margin:12px 16px 0;padding:12px 14px;font-size:13px;display:flex}.hitl-banner strong{letter-spacing:.02em;display:block}.hitl-banner p{opacity:.9;margin:4px 0 0;font-weight:500}.hitl-banner-main{align-items:flex-start;gap:10px;display:flex}.hitl-manual{color:#5b348f;background:linear-gradient(90deg,#f3ecfb,#faf6ff);border:1px solid #e0d0f3}.hitl-waiting{color:#8a6200;background:#fff7e6;border:1px solid #f0d48a}.chat-thread-wrap{flex-direction:column;flex:auto;min-height:0;display:flex;position:relative;overflow:hidden}.chat-thread{overscroll-behavior:contain;background:#f7fafc;flex-direction:column;flex:auto;gap:10px;min-height:0;padding:12px 16px 20px;display:flex;overflow:hidden 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